Refund policy
Return & Refund Policy
At The Find Co., we want you to shop with confidence. If something isn't right, we're here to help.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- In its original packaging
- Accompanied by proof of purchase
To start a return, please contact us at hello@lanifinds.com.
Return Address:
The Find Co.
221 E Main St, Unit 187
East Brookfield, MA 01515
United States
Please do not send items back without contacting us first. Once your return is approved, we'll provide instructions on how to complete the return.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If your item is damaged, defective, or you received the wrong product, contact us within 7 days of delivery at hello@lanifinds.com with your order number and photos of the issue. We'll work quickly to make it right.
Non-Returnable Items
The following items cannot be returned:
- Perishable goods
- Personalized or custom-made products
- Beauty and personal care items
- Hazardous materials or flammable products
- Gift cards
- Final sale or clearance items
If you're unsure whether your item qualifies for a return, please contact us before sending it back.
Exchanges
We do not offer direct exchanges.
If you'd like a different item, please request a return (if eligible) and place a new order once your return has been approved.
European Union Customers
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, in accordance with applicable consumer protection laws.
Items must be unused, in their original condition and packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your return, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at hello@lanifinds.com
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@lanifinds.com.